These Terms & Conditions form a binding contract between Jo-Anne Peyper DBA Web Space Works South Africa (“we / us”) and you, the Client, the moment you (i) accept our quotation in writing or (ii) pay any deposit.
By doing either, you confirm that you have read, understood and agree to every clause below.

1. How a project starts
1.1 You give us a clear brief (text, images, log-in details, goals).
1.2 We turn your brief into a fixed-price quotation valid for 14 days.
1.3 Work only starts once we bank your 50 % deposit. The remaining 50 % is due the day we hand over the live site or finished files.

2. What the price includes (and what it doesn’t)

• Everything listed in the quotation.
• One round of reasonable changes.
• Launch on the hosting you choose.
• Domain registration or 3rd-party plugins are extra unless we say otherwise.

3. Your content – your responsibility
3.1 Send everything in editable format within 10 business days of paying the deposit.
3.2 You guarantee you own the copyright or have permission to use every photo, video, logo and word you supply.
3.3 If we get a copyright claim, you pay all removal costs and any legal fees.

4. Timelines
4.1 We give you a launch date in the quotation.
4.2 Every week you are late with content or feedback pushes the launch date back by the same number of days.
4.3 We are not liable for delays caused by your hosting company, acts of God, or load-shedding.

5. Hosting with us (optional)

• Paid monthly in advance.
• Miss a payment → site suspends on day 8 → R450 + VAT reactivation fee.
• Cancel any time with 30 days’ written notice to info@webspaceworks.co.za.
• We host on WP Engine (enterprise-grade). Downtime credits from them are passed to you.

6. Refunds & cancellations

• Deposits are non-refundable (they cover the time we block in our studio).
• Cancel after we start? You still owe for hours already worked, minimum the deposit.
• Finished site not launched because of you? Full balance due immediately.

7. Ownership
You own the website the second the final invoice is marked PAID. Until then, we keep the keys.

8. Support after launch

• 30 days free email support for bugs we caused.
• Additional work = R950 / hour billed in 15-min blocks.

9. SEO, speed & browsers
We build fast, clean, Google-friendly sites. We do not guarantee position 1 on Google – nobody honest can.

10. Limitation of liability
Our total liability will never exceed what you paid us. We are not liable for lost profits or data.

11. POPIA & GDPR
We only collect what we need, store it safely, and delete it when the law says we may. Full policy below.

12. Changes to these terms
We may update this page. The version on webspaceworks.co.za/terms is always the current one.
Questions? Email info@webspaceworks.co.za – we answer within three business days.